Privacy Policy

Last updated: February 5, 2026

Fieldbookly is operated by Dawn Labs Inc. ("we," "us," or "our"), a company registered in Canada. We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking and business management platform.

By using Fieldbookly, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

1. Information We Collect

1.1 Account Information

When you create an account with Fieldbookly, we collect:

  • Personal Information: Full name, email address, phone number
  • Business Information: Business name, address, industry type, service area
  • Profile Information: Profile photo, business logo, bio
  • Authentication Data: Password (encrypted), login history

1.2 Business and Booking Data

To provide our booking and management services, we store:

  • Service Information: Services you offer, pricing, duration, descriptions
  • Calendar Data: Availability schedules, appointments, blocked times
  • Booking Records: Appointment details, customer interactions, job notes
  • Financial Data: Invoices, quotes, payment records, revenue reports
  • Team Data: Team member information, assignments, schedules

1.3 Customer Data (Your Customers)

When your customers book appointments through Fieldbookly, we collect on your behalf:

  • Customer name and contact information
  • Service address or location
  • Booking preferences and notes
  • Communication history (emails, SMS)
  • Payment information (processed by Stripe)

Important: You are the data controller for your customers' data. We process this data on your behalf as a data processor. You are responsible for obtaining appropriate consent and complying with privacy laws.

1.4 Payment Information

Payment processing is handled securely by Stripe. We do not store complete credit card numbers on our servers. We receive and store:

  • Last four digits of payment cards (for display purposes)
  • Transaction IDs and payment status
  • Billing addresses
  • Payout history and bank account identifiers (masked)

1.5 Usage and Technical Data

We automatically collect certain information when you use Fieldbookly:

  • Device Information: Device type, operating system, browser type
  • Usage Data: Features used, pages visited, actions taken
  • Log Data: IP address, access times, error logs
  • Location Data: General location based on IP address

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Operating the Service

  • Creating and managing your account
  • Processing bookings and managing your calendar
  • Sending booking confirmations and reminders (SMS, email)
  • Processing payments and generating invoices
  • Syncing with third-party services (e.g., Google Calendar)

2.2 Communication

  • Responding to your inquiries and support requests
  • Sending important service updates and announcements
  • Providing tips, tutorials, and product updates (with your consent)
  • Notifying you of security issues affecting your account

2.3 Improvement and Analytics

  • Analyzing usage patterns to improve our Service
  • Developing new features and functionality
  • Conducting research and generating aggregate statistics
  • Troubleshooting technical issues

2.4 Security and Compliance

  • Detecting and preventing fraud, abuse, and security threats
  • Enforcing our Terms of Service
  • Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We only share your information in the following circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who help us operate Fieldbookly:

  • Stripe: Payment processing
  • Twilio: SMS notifications and reminders
  • SendGrid: Email delivery
  • Google Cloud: Cloud hosting and infrastructure
  • Analytics providers: Usage analytics (anonymized)

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

3.2 Google Calendar Integration

If you connect your Google Calendar, we access calendar data to sync appointments. We only read and write calendar events and do not access other Google services or data.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and your choices regarding your data.

4. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
  • Secure Infrastructure: We use enterprise-grade cloud hosting with SOC 2 compliance
  • Access Controls: Strict access controls and authentication for our systems
  • Regular Audits: Periodic security assessments and penetration testing
  • Password Security: Passwords are hashed using bcrypt
  • Monitoring: 24/7 monitoring for security incidents

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach affecting your personal data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Keep you logged in and remember your preferences
  • Analytics Cookies: Understand how users interact with our Service
  • Performance Cookies: Monitor and improve site performance

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Export your data in a machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@fieldbookly.com. We will respond within 30 days.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. Specifically:

  • Account Data: Retained while your account is active
  • Booking Records: Retained for 7 years for legal and tax purposes
  • Payment Records: Retained for 7 years per financial regulations
  • Usage Logs: Retained for 90 days

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required for legal, accounting, or security purposes.

8. International Data Transfers

Fieldbookly is based in Canada. Your data is primarily stored and processed in Canada. If you are located outside Canada, your data may be transferred to and processed in Canada or other jurisdictions where our service providers operate. We use Standard Contractual Clauses and other safeguards to ensure adequate protection for international transfers in compliance with PIPEDA and applicable privacy laws.

9. Children's Privacy

Fieldbookly is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Canadian Privacy Rights (PIPEDA)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Under Canadian privacy law, you have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate personal information
  • Withdraw consent for certain uses of your information
  • File a complaint with the Office of the Privacy Commissioner of Canada

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how it's used
  • Right to delete your personal information
  • Right to opt-out of the sale of personal information (we do not sell data)
  • Right to non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

  • Legal basis for processing (consent, contract performance, legitimate interests)
  • Right to lodge a complaint with your local data protection authority
  • Right to data portability
  • Right to restrict or object to processing

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through an in-app notification at least 30 days before the changes take effect. The "Last updated" date at the top indicates when this policy was last revised.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all inquiries within 30 days.