Managing Booking Requests

Learn how to view, confirm, reschedule, and manage incoming booking requests.

When Someone Books

Here's what happens when a customer books:

  1. 1You get a notification (email, SMS, or push)
  2. 2The booking appears on your calendar
  3. 3Customer receives a confirmation email
  4. 4Automatic reminders are scheduled
Confirming or Declining

If you've enabled booking approval, you'll need to confirm each request:

Confirm

Customer gets a confirmation email

Reschedule

Suggest a different time

💡 Tip: Auto-Accept

Enable "Auto-Accept Bookings" in your settings to automatically confirm all bookings. Great if you trust your availability settings and want zero friction.

Fieldbookly - Free Field Service Software | Online Booking for Home Services